Return and refund policy

At Roshay, we want you to feel completely confident in your purchase. We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging. You'll also need your order confirmation or proof of purchase.

To start a return, contact us at roshaypk@gmail.com with your order number and reason for return. Once your return is approved, we'll share instructions on how and where to send your package. Please don't send items back before requesting a return, as unrequested returns cannot be accepted.

You can always reach us with any return questions at roshaypk@gmail.com or by phone at +92 332 8180120.

Damages and Issues

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately so we can make it right — this includes replacing the item or issuing a refund.

Non-Returnable Situations

For hygiene and safety reasons, we're unable to accept returns if the product has been used, opened, or shows signs of wear. We also cannot accept returns for items without proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, refunds are processed within 7–10 business days to your original payment method (or via bank transfer / cash for Cash on Delivery orders). If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at roshaypk@gmail.com.

Questions?

Reach out anytime at roshaypk@gmail.com or +92 332 8180120. We're here to help.