Privacy policy
Roshay operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Roshay is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including items you view, cart, wishlist, or purchase/return/exchange history.
Communications with us, including customer support inquiries.
Device information including your device, browser, network connection, IP address, and unique identifiers.
Usage information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from: directly from you; automatically through the Services (cookies and similar technologies); from our service providers; and from our partners or other third parties.
How We Use Your Personal Information
To provide, tailor, and improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and creating a customized shopping experience.
Marketing and Advertising — sending promotional communications and showing relevant advertisements.
Security and Fraud Prevention — authenticating accounts and securing our services.
Communicating with You — providing customer support.
Legal Reasons — complying with applicable law.
How We Disclose Personal Information
We may share your information with Shopify and third parties who perform services on our behalf (payment processing, analytics, fulfillment, shipping); with business/marketing partners; when you consent to disclosure; and to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en.
Third Party Websites and Links
The Services may link to third-party websites. We are not responsible for the privacy or security practices of such sites.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security and Retention
No security measures are perfectly secure. We retain your personal information only as long as needed to provide our Services or comply with legal obligations.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, correct, or request a copy of your personal information, and to manage your communication preferences.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
International Transfers
We may transfer, store, and process your personal information outside Pakistan, in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
Contact
For any questions about this Privacy Policy, contact us at roshaypk@gmail.com or call +92 332 8180120, or write to us at J-15 Prime Formanites Housing Society, Kamahan Road, Lahore, 54000, Pakistan.